Can I personalise my order?

Yes! Most of our products can be personalised with names, dates or special details.
Simply enter your personalisation in the box provided on the product page.

Do you accept custom requests?

Absolutely! I love creating custom designs 💕
If you have something specific in mind, please feel free to message me and I’ll do my best to bring your idea to life.

How long will my order take?

As all items are made to order, please allow:

  • Processing time: 1–3 working days

  • Delivery time: depends on your chosen shipping option

You will receive updates once your order has been dispatched.

 How is my order packaged?

All items are carefully packaged to ensure they arrive safely.
Many of our products are also suitable for gifting

Will my item look exactly like the photos?

Every effort is made to ensure colours and designs match the images shown.
However, slight differences may occur due to screen settings and the handmade nature of our products.

Are your mugs dishwasher safe?

Yes! Our mugs are:

  • Dishwasher safe

  • Microwave safe

  • Printed using high-quality sublimation for long-lasting designs

What if I make a mistake with personalisation?

If you notice an error, please contact us as soon as possible.
We will always try our best to amend it before your item is made.

Can I return a personalised item?

Due to the custom nature of personalised products, we are unable to accept returns unless the item is faulty.
If there is an issue with your order, please get in touch and we will resolve it for you.

Do you offer UK delivery?

Yes, we offer delivery across the UK.
Shipping options will be shown at checkout.

Can I request different designs or themes?

Yes! If you’re looking for a different theme, colours, characters, or wording, just send a message — custom ideas are always welcome